We’ve all been there. You’re in a hurry to get somewhere and the world’s slowest person is in front of you. Maybe it’s the guy who is non-stop flirting with the checkout girl, the little old lady who can’t seem to reach the gas peddle, or the person with “tummy troubles” in the single-stall bathroom. The […]

Each week, I walk through the lobby of our church to check on things from the guest perspective. During one of those routine checks, I walked past my boss meeting with some contractors regarding our building expansion project and overheard the foreman ask, “What can we do better?” As I made my way back to […]